Case Studies
Improving collaboration skills for VicRoads
When VicRoads identified a need to improve their collaboration skills to work effectively in partnership with parties who have widely differing objectives, they turned to CMA.
Improving written communication for a major Australian bank
CMA has been working with a major Australian bank to improve their employees’ written communication across teams and functional areas.
Providing feedback skills for a major federal government institution
Managing difficult conversations for a major telco provider
CMA has been working closely with a major telecommunications provider to improve its customer service and increase its brand loyalty and customer advocacy in Australia
Conflict resolution training for owner, operator & developer of senior living communities
As Australasia’s largest owner, operator and developer of senior living communities, this organisation employs 3,000 people in the retirement living sector and manages a portfolio of 70 retirement villages...
Improving negotiation and mediation skills for Australia’s future law and business leaders
CMA has been working with a major Australian university provider to improve their student’s ability to enter their careers with unparalleled negotiation and conflict management skills.
Negotiation skills for a large scale justice & legal services organisation
This Victorian justice and legal services organisation exists to help and protect the legal rights of socially and economically disadvantaged people, including legal representation services in family, civil and...
Improving influencing skills for a major Australian energy provider
CMA has been working with a major Australian energy provider to improve their employees’ ability to influence across teams and key stakeholders.